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Common Sense and The Phone Company Okay, due to economic hardship here (I'm just working one job now) the phone company shut off my phone after ten years of service. Anyway, when I tried to get reconnected, I was told that Experian had a security watch on my credit account that I put on there which expired 5 days ago. Since Experian hadn't alerted them that they could remove it, Verizon told me that even though it was expired, they still had to verify that I still was who I was after ten years of service. They then requested that I copy and then fax both a utility bill and my ID. So I did at the local library. Verizon also told me that I could not fax a Verizon bill. They had to verify that I lived at the address that they had been servicing for the last ten years via another utility. So I sent them the garbage bill. They then told me that I had to wait four business hours before I could call them back to see if one of their employees had picked up my information off the fax machine and entered it in the computer. Of course I initially called at three pm, so I had to wait for the next day. Then when they got my driver's license and bill they told me that my driver's license did not match my name on my Verizon account. The name on my driver's license is Deborah and the name on my Verizon account is Deb, so they wouldn't let me get service until someone from customer service changed Deb to Deborah, which they explained to me was my legal name and despite the fact that they had been using my nonlegal name on bills for the past ten years and also had no qualms about taking my money under that name for all those years either. Sorry about the run-on sentence, lol. So I was just wondering where the common sense went. I mean the whole 90 day expiration thing, the Deb to Deborah thing, and not being able to submit them as a utility bill even though they just billed me. Anyway, three days later they turned back on my phone and I've got the Internet at home. Ahhhh.... So when I spoke with the woman who actually turned back on my service, she told me that the money that I sent them was under another account, the "Deb" account and my new account with a new number now was "Deborah", so they would have to refund me my check for this month and I would have to resend it with the new account number that she just gave me. Haaaaaaaa...... If any of this makes good sense to you, maybe you should apply to Verizon. Apparently, they take anybody. Funny thing was I was also going to sign up for their cellular service. I don't think I'll do that now. Who knows how many days that could take. 
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El, Yikes! Go, that does sound familiar. When I was told that I'd still have to submit ID even after the 90 days Experian expired, I'd asked to speak with the clerk's supervisor. He came on and said the same thing and I asked to speak to the supervisor's supervisor. He told me that it was not possible because he was the supervisor. I told him that he had to have a boss over him, but he said that he didn't. So, I'd said, so there's no CEO of Verizon and he said that I couldn't talk to the CEO. I didn't want to talk to the CEO only his supervisor. 
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